How to update your profile

In response to member feedback, INN discontinued the use of GiveGab to power and in early 2022.

These websites were replaced with — a public-facing discovery website that will allow visitors to find and connect with INN’s entire network of member organizations. 

Video Instructions

Step 1

Go to the INN Member Portal at

Step 2

Important Step

This is usually the most confusing step. It is important that you log in as your organization and not with your personal user account to update your newsrooms profile. Please read the step below for further explanation.

Log in using your organization’s username and password. This will NOT be a personal email address.

  • Organization usernames are generally the name of your organization (without a space) and not a personal email address. If you are logging in with a personal email address, you are likely not logging into the organization account.
  • Your organization’s credentials are used to log into the INN member portal to pay member dues or update your organization’s profile on
  • Staff members looking to make these changes must log in as the organization and not an individual user or personal email address.

👌  Ok, got it. So where can I find my organization's username and password? Your organization’s credentials are created by the INN team and are only shared via email with members of your team. These credentials have been most recently sent to the INN member primary and NewsMatch primary contact at your organization on October 1, 2021. If you are not able to find your organization's credentials, please email our team at

Step 3

How to tell if you're in the right place to make changes at the organization level: You will know that you are logged in as your organization if the greeting on your page reads “Welcome [Organization Name].” If your greeting lists your personal name, you are in the wrong place. 

To update your organization’s profile, use the What would you like to do? dropdown menu in the upper right corner and select Update profile.